Called Kim @ JW Hanson because we had no heat in our house. Major issue since my wife is 8.5 months pregnant. She was able to arrange an appointment for the next morning at 7:30 AM. She was extremely sympathetic of the situation and re-arranged schedules to accommodate us.
Jason, her service guy, showed up at 7:25AM. He was professional and skilled. Methodical about trouble shooting the problem and able to identify and resolve the issue in 1.5 hrs. He even had recommendations about how to maintain and extend the life our furnace.
Couldn't be happier about the results and will only use them in the future. I've used Yelp in the past and read reviews, but never posted before. The experience was so good it motivated me to submit my first Yelp review. Use them!